Queens Carpet Cleaning FAQ

Carpet and Rug Cleaning

How long will it take to clean my carpets?

It usually takes about 20 minutes per room, depending on the size of the room, the furniture to be moved, and the amount of pre-treating needed.

Is there anything I should to do before the cleaning crew arrives?

Queens Carpet Cleaning crews are trained to carefully handle your furniture. We take care of moving your furniture. Most large pieces, such as dressers, pianos, and china cabinets, can be left in place. We do recommend removing fragile items from the room to be cleaned and vacuuming the carpet if you have time.

Do I need to be at home when my carpet is cleaned?

We treat all our customers like royalty. That’s why Queens Carpet Cleaning offers flexible scheduling, including Sundays. To help us provide the best possible service, we appreciate if you can meet with our professional technicians as they arrive to discuss any specific needs or questions you may have about the job. However, you do not have to be home while your carpets are cleaned.

Can I clean my carpets myself?

Some people do choose to clean their carpets and upholstery themselves by using home cleansers or steam cleaners. However, this equipment and these cleansers do not have the power needed to clean deeply ground-in soil, pet orders, and stains. Also, they usually lack the ability to heat and extract water in the way needed to ensure the best care for your carpets. Why not leave the job to us?

Can having my carpet cleaned make it soil faster?

Problems can arise if residues from cleaning agents are left in carpet. The residues from traditional cleansers can attract dirt. However, we use all-natural organic cleansers and state-of-the art equipment to pull all residues and water out of your carpet immediately.

Can water damage my carpet?

Water can damage carpet if it is not properly extracted. Queens Carpet Cleaning uses a powerful system that immediately removes 95 percent of the hot water used during the cleaning process. This hot water extraction method is the one recommended by most carpet manufacturers.

How long will it take my carpet to dry completely?

Drying times can vary depending on the type of carpet fiber you have and variations in humidity and air flow. On average it takes 2-24 hours for a carpet to completely dry. Turning on your air conditioning or heating system can speed up this process. You can walk on your carpet as soon as our technicians are finished. Please remove your street shoes first to avoid re-soiling and be careful not to slip when moving from damp carpets to other areas.

How long do I have to wait before letting my children and pets on newly cleaned carpets?

You can walk on the carpets as soon as our technicians are finished. Remove your street shoes to avoid re-soiling. We recommend limiting activity on the carpet as much as possible until it is completely dry. This normally takes from 2-24 hours, depending on a variety of factors, including the thickness of the carpet, air and humidity levels. Be sure to ask our professional technicians for their recommendation before they leave.

Are the cleaning agents used to clean my carpets safe for my children and pets?

Queens Carpet Cleaning uses only non-toxic, all organic cleaners that are friendly both to the environment and your family. It is always a good idea to limit contact with a newly cleaned carpet until it is completely dry.

Upholstered Furniture Cleaning

Do I need to have my upholstered furniture cleaned professionally?

Up to 80 percent of the everyday dirt and dust carried into most homes settles onto the carpets and furniture. Having your upholstered furniture professionally cleaned has two important benefits. First, professional cleaning can prevent damage to the upholstery fabric by removing soil and sand, which can slowly scratch the fabric and damage its appearance. Second, professional cleaning removes dust and other allergens or pollutants that can affect the air quality in your home. Professional cleaning is important if you or someone in your family has asthma, allergies or is sensitive to air pollutants.

Will professional cleaning damage the protective coating that was applied when I purchased my furniture?

Dry soils, sand and dust that accumulate on it—along with everyday wear—cause that coating to deteriorate over time. This is why we recommend re-applying fabric protector with every cleaning to protect your fabric and increase the longevity of your upholstered furniture.

Should I wash my cushion covers in the washing machine?

Putting cushion covers in the washing machine can cause fading, shrinkage, and fabric deterioration. Queens Carpet Cleaning provides a much safer, healthier, deep cleaning without damage to your furniture.

How often should I have my upholstery cleaned?

Most manufacturers recommend having almost all upholstered furniture cleaned every one or two years, depending on how frequently it is used.

How do you decide which cleaning method is best for my upholstery?

Cleaning methods will vary depending on the type of fabric used. Our professional consultants are specially trained in most manufacturer recommendations. Our technicians will examine the construction of your furniture and test your fabric to determine the most effective method.

What if the tag on my furniture says “dry clean only”?

Queens Carpet Cleaning will use dry cleaning methods if that is the safest most effective method for your furniture. While manufacturers are required to place a tag or “Manufacturer Liability Code,” on every piece of furniture that recommends a cleaning method, the recommendation may not always be the most effective way to remove soil to preserve the life of your furniture.

How long does it take my furniture to dry?

Drying times vary, depending on the methods used to clean your furniture and the application of fabric protector, as well as other factors, such as humidity levels and ventilation. If our state-of-the-art hot-water extraction method is used, the average drying time is 1-6 hours.

Flood and Water Damage

What is it going to cost to have my home treated for water damage?

When it comes to water damage, every situation is unique. When you contact Queens Carpet Cleaning, our professional consultants will conduct an in-home inspection, usually within 1-5 hours, to conduct an inspection and assess how much damage is involved, how many rooms are affected, and the extent of microbial damage.

Can I clean up flood and water damage myself?

It is best to have professionals clean up after water damage or flooding has occurred. The most important reason for this is that most at-home techniques are not able to extract water to the extent needed to prevent secondary damage and microbial growth. Water can soak into carpet padding and create a haven for mold, mildew and other microbial growth. This long-term damage can be very costly to fix.

Will the damage be covered by my home-owners insurance?

Insurance coverage varies greatly. It is always a good idea to review your insurance policy with your agent to make sure you have the proper coverage for all situations, including leaks from your water heater or sump pump failures. Some coverages may require adding a rider to your insurance policy.

Can my carpet and padding be salvaged?

When water is extracted immediately and thoroughly, carpets and padding may be saved. This depends on a variety of factors, including the extent of the flooding, the cause of the flooding, and the amount of time before clean up begins. If you experience flooding or water damage, it is best to contact Queens Carpet Cleaners immediately, so our expert professional consultants can work with you to estimate the damage and the most effective ways to address it.

Can my hardwood floors be salvaged?

If hardwood floors are dried quickly and completely, they can often be saved. Every situation is unique. It is important to contact Queens Carpet Cleaners immediately, so that an expert consultant can work with you to estimate the damage and advise you on your options.

Should I move my furniture and personal belongings?

Yes, if it is safe to do so. Move whatever you can from areas affected by flooding. When our technicians arrive, they will carefully move your belongings to dry areas where they will be safe until the cleanup is completed.

Tile and Grout Cleaning

Why should I have my tile and grout professionally cleaned?

The build up of dirt and residue will dull your tile and discolor grout lines over time. Queens Carpet Cleaning professionals use our powerful hot-water extraction technique that will tackle and remove deeply embedded dirt and stains that other methods may not reach. This will prolong the life of your tile counters, walls, and floors and keep them sparkling.

Does a sealant need to be applied to grout lines?

Grout is a porous material that absorbs soil, spills, and germs. Having sealant applied after your tile and grout is completely clean provides a protective barrier against staining and germs, and makes your tile much easier to maintain.

How often should I have my tile floors cleaned?

This depends on the location of the tile within your home and the wear it receives. Areas that encounter a lot of foot traffic or where children and pets play will require cleaning more often than others. Most people have their tile and grout cleaned once every one or two years, depending on the wear and tear.

How much time does it take to have tile floors cleaned?

Depending on the size and configuration of the room, the type of tile and amount of soil and staining involved, times will vary. The average cleaning time is about 30-60 minutes per room. The application of new sealant may add 2-3 hours.

How long does it take the sealant to dry?

It usually takes about 24 hours for new sealant to completely dry. We recommend waiting 30 minutes before walking on newly cleaned and sealed floors and another 24 hours before allowing any liquid to come in contact with the sealant.

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